PHANTOM AI SOLUTIONS

Terms of Service

Last updated: 8 August 2026

Please read these terms before you buy. They are the agreement between you and us, and buying or using Phantom means you accept them.

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1. Who you are dealing with

Phantom AI Solutions is a brand operated by Phantom Global Holdings LLC, a limited liability company registered in Delaware, United States. In these terms, "Phantom," "we," "us," and "our" mean Phantom Global Holdings LLC. "You" means the person buying or using the service.

• Website and store: phantomaisolutions.com
• Contact: support@phantomaisolutions.com
• Mailing address: 8 The Green, Suite A, Dover, DE 19901, United States

2. What these terms cover

These terms apply to the phantomaisolutions.com website, the Phantom member portal, everything inside the portal, and every purchase you make from us. Two other documents form part of this agreement, and you should read them too:

• The Privacy Policy, which explains what information we hold and what we do with it.
• The Refund Policy, which explains exactly when refunds are and are not available.

If anything in this agreement conflicts with something said in an ad, an email, or a conversation, this agreement is what governs.

3. Who can buy

You must be at least 18 years old and legally able to enter a contract. By buying, you confirm that you are.

If you are under 18, a parent or legal guardian can buy Phantom for you and hold the account. The purchase itself is the parent's approval: by buying, the adult confirms they approve of the younger person using Phantom and accept responsibility for that use. The adult is the account holder, the adult is the one agreeing to these terms, and the adult is responsible for the account, for payment, and for how it is used. The account must be registered in the adult's name and email address.

If you are buying on behalf of a company, you confirm you are allowed to accept these terms for that company.

4. What Phantom is, stated plainly

Phantom is a digital product. It is a login-based online portal containing written business systems, templates, and AI-assisted tools that help you plan, write, diagnose, and organise the work of running a business.

Some things this means, said clearly so there is no confusion later:

• Nothing is shipped. There is no physical product and no download. You get access to a website you log into.
• The AI assists; it does not run your business. Phantom's tools generate drafts, plans, reports, and recommendations. You decide what to use, and you are the one who publishes, sends, and acts.
• We make no income or results promises. We do not guarantee sales, revenue, profit, traffic, growth, or any other business outcome. What you get out of Phantom depends on your business, your market, your effort, and many factors nobody controls. Any example, case study, or figure shown anywhere in our marketing or our content describes what happened for one person and is not a promise of what will happen for you.
• Phantom is not professional advice. Nothing in the product or produced by its tools is legal, tax, accounting, financial, or other professional advice, including the tools that deal with compliance and policy language. Those tools are a first-pass review by software. For anything with real legal or financial weight, use a qualified professional in your own country and state.

5. Your account

You need an account to use the portal. You are responsible for:

• Giving a real email address you can access, and using the same email at checkout that you want your account attached to.
• Keeping your password private and your account secure.
• Everything that happens under your account.

One account is for one person. Do not share your login, sell it, lend it, or give access to anyone else. If we see a single account being used by multiple people, we may suspend or close it.

Tell us at support@phantomaisolutions.com straight away if you think someone else has got into your account.

6. How access works, and what each tier includes

Access is sold in three tiers, and it is cumulative: each tier includes everything in the tiers below it, at no additional cost.

• Entry is a one-time purchase with permanent access. You can buy it on its own, and once bought it is yours for life, subject to section 13.
• Growth is a membership, sold as a subscription and billed monthly or annually. It is one price for everything at its level and below, which means the whole of Entry is included in it at no additional cost.
• Flagship is a membership, sold as a subscription and billed monthly or annually. It is one price for everything, which means the whole of Entry and the whole of Growth are included in it at no additional cost.

No tier requires you to buy another one first. You can start anywhere. If you do buy Entry first and later take a membership, section 7 explains the credit you receive for it.

The Entry floor. Because Entry is knowledge rather than a service we switch on and off, it does not disappear when a membership does. Anyone who has held a paid membership keeps permanent Entry access after that membership ends, exactly as though they had bought Entry on its own. That permanent access depends on the payment behind it standing: if the purchase or membership payment is reversed, charged back, or refunded, or if we close the account under section 13, the permanent access ends with it. The Refund Policy sets this out in full.

You can only access the content and tools inside the tier you hold. Higher tiers are visible in the portal so you can see what they contain, but they stay locked until you take them.

Delivery. Access is delivered digitally, by email, after your purchase is confirmed. In normal conditions this arrives within a few minutes. If it has not arrived within a few hours, check your spam folder first, then email support@phantomaisolutions.com and we will sort it out. Delivery goes to the email address used at checkout, so please use the right one.

Support. Support is by email at support@phantomaisolutions.com, Monday to Friday. We aim to reply within five business days, and usually reply sooner than that. Support covers access problems, billing questions, and how the product works. It does not include doing your business work for you, reviewing your business decisions, or professional advice of any kind.

7. Payment, renewal, and price changes

Payments are handled by our store platform and its payment processors. We do not see or store your full card details.

• Entry is charged once at the time of purchase.
• Growth and Flagship are memberships, sold as subscriptions. They renew automatically at the interval you chose (monthly, or annually if you took the annual option) until you cancel. By subscribing you authorise us to charge your payment method on each renewal date.
• If you bought Entry first, the full price you paid for it is credited against your first membership payment, once per customer, at either membership tier and on monthly or annual billing. It is a credit toward a future payment rather than a refund of your Entry purchase. The Refund Policy sets out how to claim it and the conditions that apply.
• Cancelling stops future charges. It does not refund the period you are already in. You keep access to everything you have paid for until the end of that period, and you keep permanent Entry access afterwards under section 6. See the Refund Policy.
• If a payment fails, membership access pauses. Your data is not deleted and your permanent Entry access is not affected. Access resumes when payment succeeds.
• Prices can change. We may change the price of any tier. If we change the price of a membership you already hold, we will tell you by email before it takes effect, and the new price will apply from your next renewal date after that notice. You can cancel before then if you do not want to continue. Price changes never apply retroactively to something you have already been charged for. This bullet is subject to the founding-member price lock below, which overrides it for anyone who holds one.
• Founding-member price lock. Phantom is launching, and the prices shown now are launch prices that will rise later. If you join a membership while founding pricing is open, the price you joined at is held for you, and a later rise does not move you onto the new price. The lock works like this, and these terms are the whole of it:
  • It holds for as long as your membership stays continuously active. A failed payment that you fix does not break it. Letting the membership lapse, or cancelling, does break it.
  • If you change tiers while founding pricing is still open, you move onto the founding price of the tier you move to.
  • If you cancel and rejoin later, you rejoin at whatever the price is at that time. The lock does not come back with you.
  • It applies to the recurring membership price only. It does not affect taxes, which are calculated at checkout as they apply.
  • We will say plainly on the site when founding pricing is open. We do not run countdown timers or invented deadlines.
• Taxes. Prices shown may exclude sales tax, VAT, or GST, which is calculated and shown at checkout where it applies.

8. Refunds

Refunds are governed by the Refund Policy, which forms part of this agreement. Read it before you buy. The short version: Entry is non-refundable except for an unresolvable technical failure within 14 days; memberships can be cancelled at any time but are not refunded for the remainder of a period already paid for; and permanent Entry access survives a cancelled membership for as long as the payment behind it stands. Consumers in the EU and UK have additional rights, which are set out in the Refund Policy.

9. What you own, and what we own

You own what you make. Any output you generate using Phantom's tools — campaigns, emails, ad copy, automation designs, market packs, scan reports, notes, tracked numbers — belongs to you. You can use it commercially, publish it, and keep it after your access ends. We claim no ownership over it and we ask for no licence to it beyond what is needed to store it and show it back to you inside the portal.

We own the platform. Phantom's software, design, lessons, written content, templates, frameworks, prompts, and everything else that makes up the product remains ours. Buying access does not transfer any of it to you.

What you may do with our material: use it for your own business, adapt the templates for your own business, and act on what it teaches. That is the point of it.

What you may not do with our material: copy or republish the lessons or templates for other people, resell them, give them away, put them in your own course or product, upload them to another platform, use them to train an AI system, or share your account so someone else can read them.

AI output is not exclusive. Because tools like ours generate text from prompts, another member could receive similar output from similar inputs. We cannot and do not promise your generated output is unique to you, and it is worth checking anything you intend to use as a distinctive brand asset.

10. Acceptable use

Do not use Phantom to:

• Break the law, or help anyone else break it.
• Create or publish content that is deceptive, defamatory, harassing, hateful, or that infringes someone else's rights.
• Make income claims, health claims, or other regulated claims that you cannot substantiate.
• Attempt to access another member's data, or any part of the system you have not paid for.
• Scrape, copy in bulk, reverse engineer, or automate access to the portal.
• Attack, overload, or interfere with the service, or attempt to get around usage limits or security.

You are responsible for what you generate with our tools and for what you do with it. What Phantom writes for you is a draft; publishing it is your decision and your responsibility, including making sure it is accurate and lawful where you operate.

11. AI output, accuracy, and your responsibility

Phantom's AI tools can make mistakes. They can produce output that is wrong, out of date, incomplete, or unsuitable for your situation, and they can state something incorrect with complete confidence. Review anything important before you act on it. This line appears on every AI screen inside the product, and it is meant literally.

You are responsible for checking output before you use it, particularly anything involving claims about results, prices, legal or regulatory language, another company's trademarks, or a market you do not know well. We are not responsible for the consequences of publishing or acting on unreviewed AI output.

12. Availability and changes to the product

We want the service up all the time, but we do not promise uninterrupted or error-free access. Parts of the service depend on providers we do not control, and maintenance, outages, and faults happen.

We may add, change, improve, or remove features. Where a change removes something significant that you have paid for, we will tell you by email. For membership tiers, your remedy is to cancel before your next renewal.

13. Suspension and closing accounts

You can stop at any time. Cancel a membership from your billing account or by emailing support@phantomaisolutions.com. To close your account entirely and have your data deleted, email us and see the Privacy Policy.

We can suspend or close your access if you breach these terms, particularly for account sharing, redistribution of our material, unlawful use, or non-payment. Where the breach is minor and fixable, we will contact you first and give you a chance to fix it. Where it is serious or deliberate, we may act immediately.

If we close your account for a breach, you are not entitled to a refund of anything already paid, and any permanent Entry access you hold under section 6 ends with the account. If we discontinue the service entirely, we will give reasonable notice by email and will not charge membership renewals after that notice.

Section 9 (ownership), section 15 (disclaimers), section 16 (liability), section 17 (indemnity), and section 18 (governing law) survive the end of this agreement.

14. Third-party services

Phantom relies on other companies to work, including our store platform, hosting and database providers, an AI provider, and an email provider. The Privacy Policy names them. We are not responsible for their services or their failures, though we will always try to help you get a problem solved.

Our content may recommend or reference third-party tools. Those recommendations are informational. We are not responsible for those tools, their pricing, or your experience with them, and their terms are between you and them.

15. Disclaimers

To the fullest extent the law allows, the service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability.

We do not warrant that the service will meet your requirements, that it will be error-free, that AI output will be accurate or suitable, or that using Phantom will produce any particular business result.

Nothing here excludes any right you have that cannot be excluded under the law of your country. If you are a consumer, you may have statutory rights that these terms do not affect.

16. Limit of our liability

To the fullest extent the law allows:

• We are not liable for lost profits, lost revenue, lost data, lost business opportunity, or any indirect, incidental, special, or consequential loss, even if we were told such loss was possible.
• Our total liability to you for all claims connected to Phantom, taken together, is limited to the amount you actually paid us in the 12 months before the event that gave rise to the claim.

Some jurisdictions do not allow some of these exclusions, in which case they apply to you only as far as that jurisdiction allows.

17. Indemnity

You agree to cover us for any claim, loss, or cost (including reasonable legal fees) that arises from your use of Phantom in breach of these terms, from content you publish using output generated by Phantom, or from your breach of the law or of someone else's rights.

18. Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules.

Talk to us first. Most problems are a misunderstanding and get solved in one email. Before starting any formal proceeding, email support@phantomaisolutions.com with a description of the issue and what you would like done, and give us 30 days to resolve it.

If that does not resolve it, the courts of the State of Delaware have exclusive jurisdiction, and you and we both consent to that jurisdiction. Either of us may still bring a qualifying claim in small claims court.

If you are a consumer resident in the EU or the UK, this section does not deprive you of the protection of mandatory consumer laws in your country of residence, or of your right to bring proceedings in your local courts.

19. EU and UK consumer rights

If you are a consumer in the EU or the UK, you normally have 14 days to withdraw from a distance purchase. Because Phantom is digital content delivered immediately, you are asked before you complete your purchase to consent to immediate access and to acknowledge that doing so ends your 14-day right of withdrawal once access has been provided. If you do not give that consent, access is not delivered immediately. If that consent was not captured for any reason, your withdrawal right is unaffected and we will honour it. Full detail is in the Refund Policy.

20. Other terms

• No transfer. You may not transfer your account or your rights under this agreement to anyone else. We may transfer this agreement to a successor if our business is sold or reorganised.
• If a clause fails. If any part of these terms is found unenforceable, the rest stays in force.
• No waiver. If we do not enforce something immediately, we have not given up the right to enforce it later.
• Whole agreement. These terms, the Privacy Policy, and the Refund Policy are the entire agreement between us about the service.

21. Changes to these terms

We may update these terms as the product and the law change. The "last updated" date at the top always reflects the current version. For material changes affecting existing members, we will give notice by email or inside the portal before they take effect. Continuing to use Phantom after that means you accept the updated terms. If you do not accept them, cancel before your next renewal.

22. Contact

Questions about these terms: